Hi, this is a legacy web page from the previous Kyocera Mita UK blog.
As you may be aware, we changed our name in early April to KyoceraDUK.
To reflect this we’ve renamed our blog and you can find it here:
2012 is the UN’s International Year of Sustainable Energy for All.
At RIO+20 the UN’s Secretary General will ask all stakeholders to confirm their action commitments to support ‘game-changing momentum for a sustainable energy future’. Today, one in five of the world’s population don’t have access to modern electricity. Some 3 billion people rely on other materials (wood, coal, charcoal, animal waste) for cooking and heating.
In the UK our major issue is the waste of energy rather than its scarcity. Most importantly these days, people need to remember that saving energy saves cash! To highlight what everyone can do, KYOCERA is encouraging its employees, partners and customers to get involved in sustainability this month and participate in Climate Week (12-18th March) and Earth Hour (8:30pm on Saturday 31st March).
Supported by PM David Cameron and Sir Paul McCartney Climate Week is Britain’s campaign to highlight climate issues and promote positive change for the environment. Earth Hour, sponsored by MORE TH>N, inspires people to reduce their energy demand.
As well as encouraging its staff to participate in Earth Hour at home, KYOCERA is encouraging UK businesses to ensure that all lights and non-essential electrical equipment are turned off on Friday 30th March and over that weekend.
Sustainable Business Benefits
The business benefits of going green reach far beyond altruistic motives. Research shows that businesses with a strong sustainability strategy also tend to perform better in shareholder returns.
Accenture states that future business winners will craft a powerful and actionable strategy for sustainability and ensure a long-term commitment to sustainability permeates the organisation. Accenture research* has found that companies which adopt sustainable business strategies and practices drive value by: growing revenue through new products and services; reduce costs through efficiency gains; manage operational and regulatory risk more effectively; and build intangible assets such as their brand, reputation and collaborative networks.
KYOCERA is challenging British businesses large and small to minimise waste and improve their energy efficiency by making just a few small changes. Starting to decarbonise the average British office this month is easy with these simple steps:
1. Always use “print preview” to check the document before printing – especially if you are printing several copies
2. Never print something just to read it once
3. Always print double-sided
4. or internal documents, consider printing several pages to a sheet
5. Only print the page(s) you need, not the entire document
6. Only print the number of copies you actually need
7. Reduce the size of the font (or images) rather than letting just a few lines run on to a second page
8. Scan and email documents rather than send a hard copy
9. Make sure paper- and power-save functions are implemented
10. Always turn off devices at the end of the day
Here’s the second instalment of our recent Eloqua research project, commissioned to get real-life feedback about how our customers view our products, service and support.
These are actual quotes form actual users of Kyocera products in action:
“Printer has been steadfastly reliable. It has been expanded since purchase with addition of network card and extra memory.
The unit was easy to install with good support for new drivers, easy to find online manual. Installation has remained problem free, including use across a SoHo network (whilst offerings from other companies have either been unreliable e.g. loss of software control panel or machine breaking down. Toner cartridge life has been good, replacements are easy available and cost effective, and print quality has never wavered from the beginning. Access to printer over its network address reveals an awesome number of settings (which I would never use nor understand), but this complexity need not be a worry. It works and works well.”
Senior Healthcare Manager, Yorkshire
”The FS1030D printer has worked very well, and I am more than satisfied. On the odd occasions that I had to ring Kyocera I have had first class service. When requiring a new waste toner cartridge it was sent next day delivery. I CAN NOT FAULT THE SERVICE.”
Law Procurement Executive, South East
“The printers are overall very reliable, with clear print. They are fast and quiet with very good overall running costs. They also produce a fast, double sided printer.”
Director, Law Firm, Gloucestershire
“Never broken down, fast, economical.”
Computer Software Consultants, London
“Have worked with Kyocera printers for many years and find them ultra reliable, quality of print is superb and have had at least one installed in each company I have worked in.”
Proptotyping Solutions, Wales.
“I like the longevity of the consumables and also the overall reliability of the printers.”
Manager, Consulting Engineers, Scotland
“Kyocera printers are robust, reliable and economical to run which is really important in a Secondary school environment with over 1800 students.”
“Machines are reliable, support is good and cost of printing is the best in the market.”
Specifier Technology Solutions Provider , Devon.
“Low TCO, great print quality and good environmental credentials made Kyocera easy to recommend.”
IT Manager, Online Retailer, South East.
“They are complete workhorses we use them everyday and they are a quality machine that very rarely breaks down or jams.”
ToolHire and Sales, Midlands.
“1st class assistance from Technical Manager at Reading when diode in power supply blew. Assistance with obtaining new ps board and supply of all service sheets.
The drum scored and because of the then lifetime guarantee a new drum was supplied without argument and fuss. Cannot get better service than this. (FS1700+ and still going strong)”
IT Manager, Law Firm, Surrey.
“Reliability, economy, ease of installation and use, appearance. I like everything about it but reliability and cost per page is the most important to me. Whenever the subject of printers comes up in conversation I always recommend Kyocera!”
Database Manager, Genealogy Research Project, Lancashire
“People ask my advice when they want a straight, no messing about answer. I have bought and used many printers over the years in our different companies, Kyocera has developed a track record with me, and I now wouldn’t look elsewhere all the time your current standards stay the same.”
This is the same concept and reason why I use HP servers, and Dell workstations, like Kyocera, they work. “
Data Controller, Newspaper Industry, Sussex
“Total cost of Ownership and most importantly Eco friendly use were clear winners in selecting Kyocera for MFP`s.”
System administrator, Information Technology and services, London
”We have already recommended them to other franchisees in the same business as us. They are wonderfully fast, very reliable and cheap to run.”
CEO, Transport Company, Milton Keynes.
”Have 6 Kyocera printers and would not use anything else”
MD, Wholesale food distributor, Channel Islands.
”They are excellent printers and, if any problems have arisen, they have been resolved quickly and efficiently. Overall the service provided is exceptionally good and I would recommend Kyocera to anyone.”
Senior administrator, Financial services, Somerset.
”My Kyocera is by far the most economical, reliable and user friendly laser printer I have ever used. Have recently bought a second one.”
Owner, food manufacturer, Carlisle.
”We have used them for over a decade almost exclusively.
At one point, when we had to replace, we used a Minolta. It just wasn’t up to the job. Went back to Kyocera!”
Customer Services Manager, Property Services, Luton.
”Great product, Great price !”
Specifier, IT solutions partner, East Sussex.
”I have had great service from my printer and recommend Kyocera whenever there is a question raised. sadly, too often buyers still go shopping to places like PC World.”
Owner, Arts Organisation, Salisbury.
”I have had this printer for eight years – through XP, Vista and now W7 – it just does what it is supposed to do.”
Director, Business and management consultancy, North Ayrshire.
”Used to use Kyocera printers years past for mono printing, now that the colour printers are much cheaper and cost efficient the Kyocera printers are in a world of their own.”
Director, Metallurgical Services, Norfolk.
”I have a number of Kyocera workgroup printers and they have proven to be rock solid, standing up the the continuous workload that is thrown at them on a daily basis. Also with so few breakdowns and low costs per page it makes them very cost effective to run. How could I not recommend this? If anyone ask my opinion about printers I always advise Kyocera workgroup printers as the best solution.”
IT Manager, Electrical manufacturer, West Midlands.
”We were stunned by the value for money and build quality of your product. It was economical to use, 100% reliable, and has only been replaced because we needed a colour option. It is still in use – we gave it to a family member when we replaced it.”
Founder, Audio services, Greater Manchester.
”Printer has been flawless, running costs low. I have already made the recommendations.”
Technical services executive, Software Developers, West Yorkshire.
”The Kyocera FS1350DN printer is the fastest and most reliable laser printer I have used or owned. The cartridges are long lasting and very good value for money. The footprint is much smaller than my previous laser printer.”
Manager, Aviation & Aerospace, Bath.
”Printer just keeps going.”
Procurement, Environment sector, Watford.
”Low running costs of printers due to lifetime parts.
High print quality.”
Office Manager, Art and Crafts industry, Cardiff.
”You have excellent customer service. In this day and age of poor after sales service that means a lot to me.”
Owner, Automotive Industry.
”I do recommend Kyocera printers to people. I have always been impressed with the cost of printing using Kyocera printers. I know what I expect from a Kyocera and it delivers.”
Manager, Accountancy Firm, Buckinghamshire.
”Quite simply, my KYOCERA network printer has been faultless. Easy to set up and excellent quality of print. All from a printer bought on a tight budget.”
Owner, Electrical Contractors, Cheshire.
”Generally happy with Kyocera – have bought 80+ over 10 years.”
ITC Manager, Solicitors, Bristol.
“Other manufactures would struggle to get their TCO figures anywhere close.”
IT Manager, Law Firm, London.
“Easy to run (just keep feeding them toner and paper). Easy used toner returns system. Generally reliable even on the factory floor. Excellent customer service in the past.”
IT Manager, Mechanical Engineering group, Exeter.
“The on-going cost per page is very competitive and the printers (we have two) have proved to be extremely reliable. The colour printer is very easy to maintain.”
Manager, Educationalists, Wakefield.
“The printer is good and is economical on toner. I have had no cause to test your after-sales service since nothing has gone wrong!”
Sales Officer, Transportation Society, Bedford.
“It was chosen for it’s printing quality and reliability. I have since found it to also be economical on consumables. Other colleagues have had one or two printers since I purchased my Kyocera it has out lasted them and still going strong!”
Academic, University, London.
“I run a small business. I gave my 8 year old printer to a colleague. He is still using it. My replacement is also a Kyocera and it is still running reliably after 3 years.”
Manager, Telecommunications, London.
“Excellent products. Fantastic online and telephone support. On the rare occasions when problems have occurred, they were resolved quickly and efficiently. Product pricing is very competitive as well as toner costs. After sales care is fantastic. I have Kyocera printers that are years old and still going strong.”
Information Technology manger, Automotive products, Midlands.
“Trouble-free operation and long life”
Founder, Publishers, London.
“Good for machine, economical toners, reasonable speed, all in all, a good buy.”
Owner, Printing Services, Norwich.
“Having used Kyocera’s for 15 years now, they have always been reliable and easy to use.”
Specifier, Global Logistics, London.
“The kit does exactly what is expected of it.”
IT Project Manager, Local Government, London.
”This was the first time my company had spent more than 2k on a printer and it was a battle, to get it but to say it has been more useful than even I thought it would be is an understatement. This printer has been a star in my department! It is high quality and fast and reliable, what else could you need? “
Production Director, Publishers, London.
“I have been buying Kyocera for many years now, the build quality and economy are probably the best in the market. “
IT Support Manager, Major Retailer, London.
“Easy to use printer, good value for money and great running costs. Also had a problem once with the feeder and was effortless liaising with you for support and repair.”
Owner, Events services, London.
“No nonsense, good quality printing. Fire and forget.”
Procurement, Distribution & Logistics, Kent.
”We only ever deployed Kyocera printers at the office level. We have now moved to deploying large MFDs at key locations within buildings for general access.”
IT Manager, Government Agency, Yorkshire.
“I have been using Kyocera printers and found that the cost to run the printer is much lower than other manufacturers. The printers are competitively priced”
Deployment Manager, London.
“Reliable and cheap to run, most problems can be fixed by any in house IT staff.”
Senior Manager, Law Practice, Middlesbrough.
“Reliable product and cost effective solution for our needs.”
Specifier, Vehicle Customisation Specialists, Staffordshire.“I have been very pleased with my mono laser, it is fast and accurate. I will be looking to buy a small colour laser printer in the near future and I will start by looking at the Kyocera range.” Manager, Arts Organisation, Mendips. “I have already recommended Kyocera printers to several friends and business acquaintances.” IT Manager, Technology company, Wiltshire. “Kyocera printers are well priced , reliable and well built , economical and the support is great as well”
Educationalist, High School, Wales.
“Good Reliability, economical cartridge costs, high print yield from each consumable and reasonable price to purchase”
Tech support, Accountancy Practice, West Midlands.
”Very good product with few problems over the years.”
Systems Admin, Financial Services, Aberdeen.
“Very reliable, cost effective, reasonably priced toners.”
Technology Manager, ITC Strategists, Dublin.
IT Support Executive, Computer solutions suppliers, Denbighshire.
“I’ve found the printer to be very reliable and online support to be good.”
Technologist, Self-Employed, North London.
“Excellent support. 100 out of 10 for reliability and quality.”
Specifier, Insurers, Manchester.
“We always recommend Kyocera due to their low running costs.”
Owner, Computer resellers, Cleveland.
“Good product. Clear prints. Easy to use. Good warranty.”
IT Support, Police Service, Dorset.
“Excellent Printer completely reliable and much more economical to run than any of our previous Laser Printers.”
IT Manager, Property specialists, Eastbourne.
Director, Primary Healthcare services, Manchester.
“Very reliable quality printers.”
Computer Systems Technologist, Accounting services, Gloucester.
“Economy, Reliability & Cost.”
Procurement Executive, Optical Technologists, Leeds.
“I have already recommended your printers to a friend.”
“Reliable with the right advice and support.”
Network Manager, High School, Notts.
“Experience. Good machines, good back-up.”
Founder, Photographic services, Devon.
“Very reliable printers and good value.”
Manager, Industrial Supplies, Notts.
“Good value, TCO and quality of print.”
Technology Manager, Software Developers, Sheffield.
“Reliability, ease of replacing parts and economical to use and replace.”
Specifier, Lawyers & Solicitors, London.
“Highly reliable, good quality printing with best value for money.”
”Low Running costs”
Procurement, Hire/Sales Facilitation Services, Kent.
“Excellent product, very good quality and is very reliable.”
Network Manager, Steel Building Fabricators, Wales.
“Cost effective to run (toner costs) and reliability of the machine.”
IT Manager, Financial Services, York.
“Trouble free & economical products.”
Computer Services, Sports School, Yorkshire.
“Excellent economic and reliable printing. When something does go wrong fast and efficient customer service.”
Owner, Chartered Certified Accountants, Coventry.
“TCO, reliability & Performance.”
IT Project Leader, Press Publishers, Rutland.
“Printer represents excellent value for money, toner cartridges last a long time and on the odd occasion when we have needed support it has been instant.”
Deployment Manager, Aero Components Manufacturer, Warwickshire.
“We currently use FS9120, FS9100, FS9500 & wouldn’t use anything else.”
Owner, Commercial Caterers, Thames Valley.
“Why? Quality of print, reliability, cost effectiveness & fast return on investment.”
Owner, Commercial Caterers, Thames valley.
“Fantastic nearly indestructible printers with very low tco.”
Educationalist, Schools Support, and Learning Centres, Yorkshire.
“No one else comes close for TCO with small business quantities of copying.”
Specifier, Maths, Education and Games Consultancy, London.
“Highly reliable products, with excellent service on the few occasions I have had to use them. All our printers are now Kyocera!”
Systems Admin, Nursing Home and Care Providers, South East England.
“We wanted a good quality, fast printer that was reliable and does double sided & booklets and it is excellent.”
Technology Manager, Sailing Products manufacturer, Essex.
“Speed of printing”
Small Business Owner, Wirral, Cheshire.
“TCO is excellent as is after sales support”
Specifier, Educational Institute, Northumberland.
“They are very reliable.”
Head of Procurement, INsurance Services, Channel Islands.
“Previously had Kyocera printers as well – no problem, reliable + economical to run.”
IT Manager, Data Centre, London.
“Good printer that works.”
Director of Technical Services, Insurance Brokers, Lancashire.
“Have had few problems and good customer service when we have had problems.”
Director, Wholesale Bakery, Warwickshire.
“Good quality products – very few problems.”
IT Manager, High School, Suffolk.
“The printers perform well, they are easy to work on and the support is excellent.”
IT Support, Financial Services, London.
“TCO is excellent. Build quality and warranty very good too.”
Procurement, Distribution Company, Essex.
“Superb Quality .”
IT Specifier, Co-Educational College, Portsmouth.
(This originally appeared as a guest post by Tracey Rawling Church, director of brand and reputation at Kyocera Mita UK, on the Green Living Blog.)
Of all the innovations of the computer age, the laser printer is probably the most inherently wasteful. This ubiquitous device is the product of a business model that seeks to maximise long-term revenue from the sale of premium priced consumables – often referred to as a “razor and blade” model.
It doesn’t have to be this way. There’s no technological reason for all that is mechanically clever about the device to be contained in a disposable cartridge; it’s a commercially-driven decision. But the need to justify the price premium charged for the cartridges has resulted in a complex product design that builds in redundancy.
A cartridge refurbishment industry has grown up to take advantage of the residual value in used toner cartridges, but it admits to only being able to return to the market 20-30% of the cartridges sold each year. And cartridges can’t be refurbished indefinitely: their components are not designed for extended use so print quality and reliability can be compromised. In the UK alone, it’s estimated that 47 million laser cartridges go to landfill every year, taking many thousands of tonnes of plastics and metals out of the economy.
Efficient design remains niche
As far back as 1992, Kyocera developed a very different proposition: long-life components that would last for 300,000 pages, resulting in a printer that was effectively cartridge-free. Not surprisingly, this resource-efficient approach also resulted in significantly lower running costs, too. In a world increasingly sensitised to resource scarcity, you might have expected this to become the dominant technology. But more than 90% of laser printers are still cartridge-based.
We struggle to erode the market domination of the conventional printer vendors for a number of reasons. The disappointing fact is, that for all the rhetoric about best value and sustainable procurement, most buying decisions – especially in public sector – are still determined by the initial price. Green credentials and low cost of ownership will get you on the shortlist, but the final decision usually comes down to who is prepared to discount the upfront cost by the largest percentage – and, in our industry, that favours the conventional vendors who know they can make up any loss on the hardware through a lifetime of revenue from cartridges.
This approach makes it difficult to gain acceptance for a more resource-efficient solution that might cost a little more up front, but will more than compensate in terms of reduced operating costs. And the challenge is further compounded by the division of budget responsibility in most organisations; different people hold responsibility for hardware, consumables and energy, so the full use-phase costs are rarely fully understood, let alone emissions, waste or resource efficiency.
Product vs service
And finally, the product-centric procurement approach taken by most large organisations, especially in the public sector, makes it difficult to propose innovative service-based solutions. If a vendor receives a tender for 500 devices of a certain size and speed then they have to respond on that basis, even if they know that by supplying a managed print services instead of just shipping hardware they could deliver a solution that would not only be more resource efficient but also cost less over the life of the contract. And given the scale of the current economic challenge, that’s doubly frustrating.
Bring on whole-life costing
What I’d like to see is whole life costing – including both direct and indirect operating costs – applied to procurement decisions in place of the ticket price, and tenders written on the basis of the desired outcome – in cost saving or waste reduction – rather than around a product specification. This would encourage more vendors to innovate for resource-efficiency throughout the entire product lifecycle and reward those whose products and services achieve the greatest improvements in resource efficiency.